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The New Way to Give a Gift

-Free delivery on the day of your choice

-Free greeting cards with your wishes

-Unique gifting experience among locals

Forget global shipping, think local delivery

How it works

1. Select the recipient’s city
2. Choose a gift from a local store in this city
3. Write your personal wishes
4. Select the exact delivery date

Terms & Conditions

UnboxMyGift T&Cs

UnboxMyGift offers customers gifts for their loved ones from local stores, designers, brands, and independent boutiques around the world.

  1. Background to these Terms and Conditions

1.1 Legally binding. Please review these Terms and Conditions carefully and make sure that You understand them before using the Website and/or placing an Order. These Terms and Conditions constitute a legally binding agreement between:

(a) in the context of Your use of this Website, You and UnboxMyGift; and

(b) in the context of the Contract for Your purchase of Products, You, and the relevant Retailer who is the seller of those Products. As described more fully below (see Sections 4.2 and 4.3) we conclude this Contract on the relevant Retailer’s behalf acting as their agent.

1.2 Acceptance. By accessing this Website or purchasing any Products, You agree to be bound by these Terms and Conditions (including as such are incorporated in the Contract, where applicable). If You do not accept these Terms and Conditions, You cannot use the Website nor purchase any Products and You should cease using the Website immediately.

1.3 Consumers only. The Products and other services offered via this Website are for consumers only – they are only to be used for non-commercial, private purposes by consumers. By accepting these Terms and Conditions You promise to Us that You are a consumer and not acting in the course of business.

1.4 Termination. UnboxMyGift may change or discontinue the availability of the Website and at any time without prior notice.

  1. Definitions

When We use certain capitalized words in these Terms and Conditions, they have the specific meaning outlined either in this Section 2 or in the sentence where that term is defined. You will be able to spot definitions by looking out for terms that look like this: (“Defined Term”).

2.1 “Account” means Your account for UnboxMyGift, which is created when You register with UnboxMyGift by completing the registration process on the Website.

2.2 “Contract” means the contract for the sale and purchase of the Products between You and the relevant Retailer (as identified on a Product’s listing and Your Order confirmation email), which incorporates these Terms and Conditions.

2.3 “Listings” means a summary on the Website of Products containing, without limitation, an image of the Product, a description of the Product, and a statement of the then-current price of the Product.

2.4 “Order” means Your order for the purchase of Product(s) from a Retailer that You place via the Website. All derivatives of the word “Order” (such as “Ordered”) should be understood in the context outlined in this definition.

2.5 “Products” means the Retailer’s goods, which it offers for sale via the Website from time to time.

2.6 “Retailer” means the local store/brand/designer or the independent boutique for whom UnboxMyGift:

(a) markets, promote, and publish Products through the Website; and

(b) accepts and processes Orders from end-users of the Website for those Products, as described in these Terms and Conditions.

2.7 “Terms and Conditions” means the terms and conditions set out on this page, together with the UnboxMyGift policies explicitly referenced herein (e.g., Returns/Exchanges).

2.8 “Website” means www.UnboxMyGift.com (including its subdomains) and any other associated applications or website owned and/or operated by UnboxMyGift from time to time.

2.9 “You” and “Your” means an end-user of the Website.

  1. Information about UnboxMyGift and Our contact details

3.1 Who We are. “UnboxMyGift” is the trading name of UnboxMyGift Ltd, a company incorporated and registered in England and Wales with company number 12197588 and whose registered office is at 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, UK. In these Terms and Conditions, “We”, “Our” and “Us” are all references to UnboxMyGift– however, in the context of the Contract, You should read these terms as references to the relevant Retailer from whom you Ordered the Products (for more detail see Section 4 and specifically Section 4.5)

3.2 How to contact us. You can contact UnboxMyGift by writing to customerservice@unboxmygift.com

3.3 How We may contact You. If We have to contact You We may do so by email to the address You provided when You went through the checkout process on the Website or that is registered on Your Account from time to time.

  1. How does UnboxMyGift work?

4.1 Ordering via the Website. We operate the Website as an electronic marketing platform, on which Listings may be posted by our selected Retailers for their Products. These Products are made available by those Retailers to You, and UnboxMyGift allows You to make Orders to pay for Products through the Website and have the Product(s) delivered to the address(es) You specify.

4.2 Your Contract is with the Retailer. The Contract is between You and the relevant Retailer, not UnboxMyGift. You are buying the Products from the Retailer, not UnboxMyGift. However, We are authorized to act as the agent of Our Retailers (who act as principal) to conclude and enter into the Contract with You.

4.3 UnboxMyGift’s role. We are not a party to the Contract. We are simply the intermediary marketing and promotions platform that facilitates Your placing Orders with Retailers and Your payment for that Order.

4.4 When is the Contract formed? The Contract is formed when the relevant Retailer confirms to Us that it has the relevant Products in stock, and we send you an order confirmation email to that effect. We will send You that Order confirmation email to the email address associated with Your Account or, if You check-out as a ‘guest’, to the email address You entered during the checkout process.

4.5 Incorporation of these Terms and Conditions. As noted above, in the context of any purchase of Products, Your Contract with the relevant Retailer incorporates, and is governed and conditioned by, these Terms and Conditions. This Contract is between You and the relevant Retailer, not UnboxMyGift. To the extent they are incorporated into the Contract, You should read references to “We”, “Our” and “Us” in these Terms and Conditions as references to the relevant Retailer from whom you ordered the Products.

4.6 Products may vary from their pictures. UnboxMyGift aims to use the Listings to give You the information You need to know the essential characteristics of the Products. Although We try to make sure they are as faithful as possible to the real thing, any images shown in the Listings are for illustrative purposes only – given the digital method of presentation, it is possible that Your perception may not exactly match the relevant Product itself.

4.7 Compliance with UK & EU Laws. As per our agreements with them, We require Retailers to ensure the Products they make available comply with applicable UK & EU Laws and Regulations.

  1. Payment

5.1 You authorize Us to charge Your payment card account. By submitting an Order and providing Us with Your payment card details at checkout, You authorize UnboxMyGift (acting through its payment processor) to charge the relevant account to take payment for Your Order on behalf of the relevant Retailer. Neither UnboxMyGift nor the relevant Retailer will be responsible for any losses you may suffer if the payment method You use to pay for an Order does not have sufficient funds to cover all costs of that Order.

5.2 In cooperation with Stripe, 510 Townsend St, San Francisco, California 94103, US, we offer you the following card payment options: 

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Diners Club

You can find general information on Stripe here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in the Stripe privacy statement. Stripe is a financial technology company that offers software to accept online payments and manage businesses’ online services. UnboxMyGift is not responsible for their content and has no influence over whether your payment with Stripe is accepted or not.

  1. Delivery

6.1 Prices in Listing include delivery charges. The prices shown on Listings for Products include delivery charges.

6.2 Delivery date of your choice. When and Where You choose to have them delivered, the Products You Order will be delivered by Retailers themselves or using a third-party delivery/courier service. Please note that Your order should be placed at least two (2) working days before your preferred delivery date. 

  1. Returns

7.1 Returns Policy. Our Returns Policy details how and when the recipient(s) can return any Product(s) You have Ordered and is incorporated into these Terms and Conditions by reference. We have set out Our policy on returns in this separate page to ensure that all necessary information is presented on a standalone page, in a clear and accessible form.

  1. Accounts

8.1 Account creation. Although You can go through the order process as a guest, You may choose to register for an Account. In which case You will have to provide certain information about Yourself as prompted during the account registration process on the Website.

8.2 Accurate and up-to-date information. If You do create an Account, all the registration information You submit should be truthful and accurate. If for any reason any information You submit is or becomes untruthful, inaccurate, and/or incomplete, You should update that information to maintain its accuracy.

8.3 What to do if You want to delete Your Account. You can delete Your Account at any time, for any reason, by following the instructions within the Privacy Policy on the Website.

8.4 You are responsible for Your Account. You are responsible for maintaining the confidentiality of Your Account log-in information (including, for example, Your password). Accordingly, You are responsible for all activities that occur under Your Account.

8.5 Unauthorised use of Your Account. You should notify Us immediately if You suspect or become aware of any unauthorized use of Your Account or any other breach of its security.

  1. Our right to vary these Terms and Conditions

9.1 Changes to these Terms and Conditions. From time to time, We may make changes to these Terms and Conditions. If We do so, We will post those changes in an updated version of these Terms and Conditions on the Website.

9.2 Which Terms and Conditions apply? The Terms and Conditions (as incorporated into the Contract) that will apply to Your purchase of any Products will be those that are in force at the time You place Your Order unless We have notified You of a change to the Terms and Conditions that apply and will materially affect Your Order before We send You the delivery confirmation and You have confirmed that You wish to proceed with Your Order.

  1. Privacy and security policy

Our policies and procedures relating to Our use of Your ‘personal data’ are outlined in Our Privacy Policy. Please note that certain aspects of the UnboxMyGift offering (including facilitating Orders and making this Website available) require the use and disclosure of Your ‘personal data’, without which We could not provide You with those parts of the UnboxMyGift offering.

  1. Your conduct

11.1 No harmful material. By downloading and/or using the Website, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website.

11.2 Keep Your details confidential. You agree and undertake to keep Your username and password for Your Account confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Website using Your username and password.

11.3 No interference. You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, including these Terms and Conditions.

11.4 Other restrictions. You also agree not to:

(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardize the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Website;

(b) attempt to gain access to secured portions of the Website to which You do not possess access rights;

(c) impersonate any other person while using the Website;

(d) conduct Yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;

(e) resell or export the software associated with the Website;

(f) use the Website to generate unsolicited advertisements or spam;

(g) use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website; or

(h) use any automatic or manual process to conceal your billing country.

  1. Restrictions

In providing You with access to the Website, publishing Listings and permitting You to place Orders for Products via the Website, UnboxMyGift reserves the following rights, and in accessing, browsing or otherwise using the Website and/or placing any Order via the Website You grant to UnboxMyGift and agree that UnboxMyGift shall have the following rights:

(a) the right to refuse or withdraw Your access to the Website in accordance with applicable laws (with or without notice) if We judge that You to have violated or breached any of these Terms and Conditions;

(b) the right to remove or amend any Listing without giving You notice or any reason;

(c) the right to (acting on the relevant Retailer’s behalf) cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances UnboxMyGift shall refund such part of the Order as has been canceled by it;

(d) the right to amend or update the Website, prices of any Products, and available payment methods from time to time;

(e) the right to report You to the police or other judicial body if UnboxMyGift believes in its sole and absolute discretion that Your conduct (whether in using the Website, placing an Order for any Products or otherwise) is or may be unlawful.

  1. Intellectual Property

13.1 Licence. Subject to these Terms and Conditions (in particular, the restrictions outlined in the following section), UnboxMyGift grants You a license to use and access the Website on the basis that this license is:

(a) not a commercial license – You can only access and use the Website for Your own personal, non-commercial uses (i.e., not for Your business);

(b) non-transferable – You can’t pass this right to someone else;

(c) non-exclusive – other people can access and use the Website;

(d) revocable – We have the right to remove Your ability to use the Website in accordance with these Terms and Conditions; and

(e) limited – the license does not extend beyond what has just been described above.

13.2 Ownership. UnboxMyGift and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website.

13.3 Termination of license. Any unauthorized use of the Website will result in the automatic termination of the limited license granted by Us under Section 13.1. UnboxMyGift reserves the right to terminate the limited license without notice at any time following an unauthorized use by You of the Website.

13.4 All rights reserved. All trademarks, logos, trade dress, service names, and service marks (“Marks”) displayed on the Website are UnboxMyGift’s property or the property of certain other third parties. You are not permitted to use these Marks without UnboxMyGift’s prior written consent or the consent of such third party as may own the relevant Marks.

  1. Our liability

14.1 We are responsible to You only for foreseeable loss and damage caused by us. If We fail to comply with these Terms and Conditions, We are only responsible for loss or damage You suffer that is a foreseeable result of Our breaching these Terms and Conditions or failing to act with reasonable care and skill. We are not responsible for any loss or damage that is not a foreseeable result of Our breaching these Terms and Conditions or failing to act with reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time these Terms and Conditions are entered into, both We and You knew it might happen.

14.2 We are not liable for business losses. This Website and the Products are only for domestic and private use. If You use the Products for any commercial, business, or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We are not liable for events outside Our control. We will not be liable or responsible for any failure to perform or delay in performance of, any of Our obligations that are caused by events outside Our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission accident, or Act of God beyond Our reasonable control. Our performance of Our obligations under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Terms and Conditions may be performed despite the Force Majeure Event.

14.4 We are not liable for Product unavailability. In case of unavailability of Products before or after Order, We will not be liable for any loss You suffer nor liable to You for any damages as a result of the unavailability of such Product(s), to the fullest extent permitted by law.

14.5 Website provided “as is”. UnboxMyGift provides the Website “as is”. To the fullest extent that We are permitted to do so, We disclaim any implied terms as to title, merchantability, fitness for a particular purpose and non-infringement to the extent permissible under applicable law.

  1. General

15.1 Disputes. These Terms and Conditions are governed by English law and We both agree to submit to the non-exclusive jurisdiction of the English courts. This means that, if You are a citizen of a country in the EU, You may bring a claim to enforce Your consumer protection rights in connection with these Terms and Conditions in England or in the EU country in which You live.

15.2 Nobody else has any rights under these Terms and Conditions. Although the Contract is between You and the relevant Retailer (as described in Section 4.2), all other aspects of the agreement formed under these Terms and Conditions are between You and UnboxMyGift and no other person shall have any rights to enforce any of its Terms and Conditions.

15.3 Headings and Interpretation. The section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”.

15.4 Even if We delay enforcing Our rights under these Terms and Conditions, We can still enforce them later. If We do not insist immediately that You do anything You are required to do under these Terms and Conditions, or if We delay in taking steps against You in respect of Your breaking these Terms and Conditions, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

15.5 If a court finds part of these Terms and Conditions illegal, the rest will continue in force. Each of the sections of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

15.6 UnboxMyGift may transfer its rights under these Terms and Conditions to someone else. UnboxMyGift may transfer its rights and obligations under these Terms and Conditions to another organization – for example, this could include another member of UnboxMyGift’s group of companies or someone who buys its business. UnboxMyGift will take reasonable steps to ensure that any such transfer does not affect Your rights under these Terms and Conditions.

15.7 Personal agreement. The agreement formed under Terms and Conditions, and each Contract, is personal to You and You cannot transfer any of Your rights under them to any other person without Our prior express written consent.

15.8 Email counts as “in writing”. When We use the words “writing” or “written” in these Terms, this includes emails. For contractual purposes, You: (a) consent to receiving communications from Us by email; and (b) agree that all communications that We provide to You by email satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing.

  1. Retailers

Without prejudice to Section 4.2 in the context of the Contract, for the terms that govern your relationship with UnboxMyGift, please refer to the agreement you entered into with UnboxMyGift and not these Terms and Conditions.

UnboxMyGift Ltd

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